DUE TO COVID-19, ORDER PROCESSING AND SHIPPING TIMELINES MAY BE SLIGHTLY DELAYED.
It typically takes 3 - 5 business days for orders to process and leave our warehouse. Processing times do not account for weekends or holidays. Orders are processed in the order in which they are received. We offer a number of shipping options which can be selected at checkout. Shipping costs may vary depending on weight, postal code, and shipping method. Remote locations may require additional time for delivery.
Standard Domestic Shipping:
Standard Domestic Shipping rates will vary based on package weight and shipping address. Rates will be shown during the checkout process on the Shipping Method screen, prior to payment. Please allow 3 - 5 business days for processing and 15 – 20 business days for transit, depending on delivery location. Delivery times are based on orders placed between Monday – Friday. All orders received after 2 PM PST will begin processing the next business day.
Domestic - free standard shipping is available to U.S. customers on orders with a subtotal of $45 or more (prior to taxes and fees).
International - free shipping is available to international customers on orders with a subtotal of $45 or more (prior to taxes and fees).
International Shipping rates vary based on package weight, shipping address and shipping method. Please allow 3 - 5 business days for order processing and 2 - 20 business days for delivery (depending on shipping method). Your international shipping options will appear on the Shipping Method page of checkout, based on your location. Customs & import fees may apply to some international orders. These fees fluctuate by country and order value, and we have no influence or control over these types of fees. The customer is responsible for all customs and / or import fees. By law, we cannot lower the invoice value or send the order as a gift.
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 3-5 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail. To track an order on cucoc.com, visit the My Account area. You will need to sign in to access your account information. If you receive your confirmation email after 2 PM PST on a Friday, please allow until the following Monday for tracking to become available.
Shipping Costs & Delivery Times
Standard orders must be placed by 11:59 PM PT to start processing on next day. Processing time usually takes 3-5 business days and orders will arrive within 30 business days from when the order is processed.
All orders process and ship Monday - Friday, excluding federal holidays. Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.
Packages do not ship from our distribution centers on weekends or the following holidays:
New Year’s Day
Martin Luther King Jr. Day
4th of July