We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping & Orders
Belpro ships everywhere in the United States, including Alaska, Hawaii, and Puerto Rico. However, we do not ship internationally or to PO boxes.
We offer free standard shipping on all domestic orders!
We offer the following shipping option to get you what you need when you need it. Expected delivery times are listed below:
Free Standard Shipping: 3-5 business days
Please allow 24 hours for us to process your shipment.
If you order is shipped to an incorrect address, please email us at email@example.com
Yes, you can change or cancel your order before we ship it. Contact us immediately at firstname.lastname@example.org, and hopefully, we can catch it in time.
Once your order is shipped, you will receive an email notification. In general, it might take 1-2 business days for our carrier to update the tracking info. If you still have questions, please contact email@example.com
Returns & Exchanges
We only accept unused or unworn items for returns within 30 days of purchase. Just follow this link.
However, if your order is still under the 1 year warranty period, feel free to contact us at firstname.lastname@example.org to see how we can help.
You can find all of our product information on our product detail page. However, if you still have any questions, feel free to email us at email@example.com
Our products are made to be easily cleaned, are machine washable (mesh laundry bag recommended) on a gentle cycle, and can be air-dried or dried in a tumble dryer.
We currently manufacture our products in China, taking great care to choose partners who share our values. That means prioritizing quality, worker safety, fair wages and benefits, and minimizing environmental impact.
What countries do you ship to?
We’ve worked hard to create pet products that are durable and lasting. We offer a 1-year warranty on all our products because we believe in the quality of our products.
Wear and tear of pet products may happen. If your items are damaged (regular wear and tear) within a year of purchase, we’ll replace them free of charge or provide a refund on a case-by-case basis. Just contact us at firstname.lastname@example.org to see how we can help.
If you happen to have a fur-baby that gets excited and chews our product, you are still free to contact us at email@example.com to see what we can do for you.
Yes, our warranty does. Just email us at firstname.lastname@example.org along with the sales channel name and order number, and we will take good care of you.